The Redhead and I just spent five days with the granddaughter and I learned more lessons on leadership and management. In previous posts, I have focused on the positive traits of a three year-old, but today I want to look at the negative side and how it relates to sales and management.
The Good
There are some traits I want to foster in sales people and managers. In fact, I am a huge proponent of these particular items. They include:
- asking questions
- planning and carrying out actions
- asking deeper questions to uncover motives
- having fun, while productive
- being punctual for meetings and appointments.
The Questionable
Now let’s look at how these can go completely wrong, when done the wrong way or at the wrong time. These are a few of the lessons learned after spending five days with a four year-old.
- Asking the wrong question over and over again will never get the right answer.
- Doing the wrong thing over and over will never make it right.
- At some point, the question “why” loses its power.
- There is a difference in child-like and childish.
- Not much is funny at 4:41 AM
The first two remind me of the definition of insanity: Doing the same thing again and again while expecting different results.
The Best
Remember, when asking questions, it helps if you ask the right questions. Spend time studying and learning about your prospect, then formulate your questions.
If you do the same thing over and over, and it doesn’t work, step back and decide if you are doing the right thing. You may need to change angles or perspectives.
There is value in asking the same question several times, but wisdom knows when to accept (or reject) the answer and move on. Sometimes you need to rephrase the question to get a different answer. Be intelligent about it.
Something I’ve said for decades, “If it’s not fun, we need to do something else,” fits here. I don’t think work should cause misery. Yes, it can be difficult and includes goals and measures, but life is too short to work in misery. Have some fun, but accomplish great things.
Showing up for a meeting five minutes early is defined as “on-time” and walking in at the precise tick of the clock is “late.” Always be prompt, but don’t call a prospect at 4:41 AM to see “what they’re doing.” It’s not that funny.
Apply a dose of smart when planning a meeting with a prospect. Do your homework, prepare for the meeting, have fun (but don’t over do it), and be on time. These will get you a long ways down the road to success.






4 responses so far ↓
1 Fran (1 comments.) // Jul 3, 2007 at 12:23 am
You made an excellent comparison.
One of the things i don’t like most is doing the wrong things over and over again without considering other options. I think it’s too obvious for adult people to identify the problem.
2 Larry Hendrick // Jul 3, 2007 at 9:31 am
Fran, thank you for taking the time to read and leave a comment. I appreciate it, a lot.
3 Howie (1 comments.) // Jul 3, 2007 at 8:55 pm
It's so true about asking the wrong questions. I've encountered a lot of questions which seem to be fine, but the more it's being asked the wrong way the, it also becomes more annoying.
4 Larry Hendrick // Jul 4, 2007 at 12:08 pm
Good point, Howie.
You have to ask the right questions, at the right time, in the right way. I’m amazed at the number of people that “wing it” when it comes to preparation for an important meeting.
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