Comments on: Motivation80 http://www.larryhendrick.com/motivate/2007/03/08/motivation80/ Podcasts for Mobile Professionals Wed, 25 Jan 2012 00:07:44 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Larry Hendrick http://www.larryhendrick.com/motivate/2007/03/08/motivation80/comment-page-1/#comment-3866 Larry Hendrick Fri, 16 Mar 2007 19:34:25 +0000 http://www.larryhendrick.com/motivate/2007/03/08/motivation80/#comment-3866 No, but I'll go read it right now. No, but I’ll go read it right now.

]]> By: Dave J. http://www.larryhendrick.com/motivate/2007/03/08/motivation80/comment-page-1/#comment-3865 Dave J. Fri, 16 Mar 2007 19:19:20 +0000 http://www.larryhendrick.com/motivate/2007/03/08/motivation80/#comment-3865 Did you see <a href="http://www.lifehack.org/articles/communication/when-a-clarifying-question-isn%e2%80%99t.html" rel="nofollow">this article</a> at Lifehacker.org? Addressed that listening/interupting/hmm-ing issue. Did you see this article at Lifehacker.org? Addressed that listening/interupting/hmm-ing issue.

]]> By: Larry Hendrick http://www.larryhendrick.com/motivate/2007/03/08/motivation80/comment-page-1/#comment-3830 Larry Hendrick Mon, 12 Mar 2007 13:23:43 +0000 http://www.larryhendrick.com/motivate/2007/03/08/motivation80/#comment-3830 Dave, I do remember the story from Big Picture Guy. Classic! The only problem I see with "I see" is that the other person quickly realizes it is your "umm" statement. In sales, I have found that the quiet pause (looking reflective) is the best because frequently the other person (prospect) will pick the ball up and give you the one piece of information you are needing. If you jump in with "umm" or "I see," you lose that information. Conversation is always a challenge, but that's what makes it so much fun. Dave, I do remember the story from Big Picture Guy. Classic!

The only problem I see with “I see” is that the other person quickly realizes it is your “umm” statement.

In sales, I have found that the quiet pause (looking reflective) is the best because frequently the other person (prospect) will pick the ball up and give you the one piece of information you are needing. If you jump in with “umm” or “I see,” you lose that information.

Conversation is always a challenge, but that’s what makes it so much fun.

]]> By: Dave J. http://www.larryhendrick.com/motivate/2007/03/08/motivation80/comment-page-1/#comment-3829 Dave J. Mon, 12 Mar 2007 12:57:57 +0000 http://www.larryhendrick.com/motivate/2007/03/08/motivation80/#comment-3829 Thanks for the show. As you discussed impatient listening, it aided in my pondering of the use of 'um' as a tool in conversing. And it reminded me of a blog-post that I think was by Kathy Sierra, although I can't find it. She suggested responding to other people with the phrase "I see". It does two things: it acknowledges that you were listening, then it sets you up to respond in understanding. You impatient driver example reminded me of this <a href="http://www.bigpicturesmalloffice.com/2006/11/crash_course.html" rel="nofollow">this story</a> from Big Picture Guy. Thanks for the show. As you discussed impatient listening, it aided in my pondering of the use of ‘um’ as a tool in conversing.

And it reminded me of a blog-post that I think was by Kathy Sierra, although I can’t find it. She suggested responding to other people with the phrase “I see”. It does two things: it acknowledges that you were listening, then it sets you up to respond in understanding.

You impatient driver example reminded me of this this story from Big Picture Guy.

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